Social media terms of use

Information about how and why we use social media, what to expect from us, and what we expect from you.

This transparency statement explains how we use and engage on social media, in accordance with the Public Service Commission’s guidance for official use of social media.

What to expect from us

At He Pou a Rangi Climate Change Commission, we use social media to inform and engage with people about our work. We use it in a variety of ways, including (but not limited to):

We are currently active on the following social media platforms:

Our social media community standards

Our goal is for the Commission’s online communities to be productive and inclusive spaces where everyone can discuss and engage with our mahi.

We moderate our social media in a way that is consistent, transparent, and contributes to the wellbeing and online safety of our audience.

We reserve the right to remove any content posted to our social media accounts that:

In addition to removing content, we may report, block, or ban anyone who breaches these community standards.


Our social media accounts are monitored between 8:30am and 5pm on business days (i.e. usually Monday to Friday). We don’t monitor social media outside of these times.

We welcome your feedback and interaction with our posts and mahi. We will reply to as many comments and messages as we can. However, we can’t guarantee that we will be able to respond to everyone.

If you haven’t been able to get in touch with us through social media, please email

Our independence

The Commission is an independent, politically neutral organisation. We do not advocate for any political party, and we are independent of the Government of the day. Our social media channels will not be used to promote any political messages or other content.

We reserve the right to remove any comments that may compromise our obligation to maintain independence and political neutrality.

Who we follow and how we engage

The Commission may choose to follow other organisations, stakeholders, and media that have an interest in our mahi. We do this to see what’s happening in climate conversations and be part of those conversations when we choose to. It also helps us to gather feedback on parts of our work.

The Commission’s interactions with other social media accounts (including following accounts, liking individual posts, or other interactions) does not mean we implicitly or explicitly endorse any individual or organisation.

We may maintain social media connections with individuals and organisations that are critical and/or have opposing views. This does not endorse or guarantee the accuracy of their information.

Use of social media by Commission staff

Staff members at the Commission are free to use their own personal social media channels as they wish. Any opinions or views expressed on their posts or discussions they have on social media belong to individual staff members and are not attributed to the Commission.


The contents of our social media accounts are intended for informational purposes only. The Climate Change Commission shall in no event accept any liability for loss or damage suffered by any person or body due to information provided on these sites or linked sites.

The information on our social media sites is provided on the basis that persons accessing it undertake responsibility for assessing the relevance and accuracy of the content.

Contact us

We welcome your feedback on the Commission's use of social media, whether positive or negative. Members of the public have the right to raise any concerns they may have about the Commission’s use of social media. If you have any questions about our social media activities, or believe we have not acted in accordance with the transparency statement above, please contact us at